Terms & Conditions

Please read these Terms & Conditions carefully before using the Gateway Visa Consultants website or engaging our visa consultation services. By accessing our website or using our services, you agree to be bound by these terms.

Effective Date: 22 July 2026 Version: 1.0
Overview

These Terms & Conditions govern your use of the Gateway Visa Consultants website, our professional consultation services, and your relationship with us. They cover website usage, service scope, user responsibilities, payments, intellectual property, liability limitations, privacy, and governing law. Please read them carefully.

Section 1

Acceptance of Terms

By using the Gateway Visa Consultants website, engaging our services, or interacting with us in any way, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced herein.

If you do not agree with any part of these terms, you must not use our website or services. Your continued use constitutes acceptance of these terms as they may be updated from time to time.

Section 2

About Gateway Visa Consultants

Gateway Visa Consultants (Pvt) Ltd is a professional visa consultancy firm registered in Sri Lanka. We provide immigration advice, documentation support, and visa application assistance for individuals seeking to travel, study, work, or reunite with family overseas.

Our services are provided in accordance with applicable laws and professional standards. We are not a government agency and do not have the authority to grant or approve visas. All visa decisions are made solely by the relevant immigration authorities.

Section 3

Scope of Services

Gateway Visa Consultants provides professional visa consultancy services, including but not limited to:

  • Visa eligibility assessments
  • Documentation guidance and review
  • Application form assistance
  • Visa interview preparation
  • Refusal case analysis and reapplication support
  • General immigration advice

Our services are advisory in nature. We provide guidance and support based on our professional experience and knowledge of immigration processes. However, we do not make decisions on behalf of immigration authorities.

Section 4

User Responsibilities

As a user of our website and services, you agree to:

  • Provide accurate, complete, and truthful information at all times.
  • Notify us promptly of any changes to your personal information or circumstances.
  • Respond to our communications in a timely manner.
  • Comply with all applicable laws and regulations.
  • Not misuse our services or website for any unlawful or fraudulent purpose.
  • Be responsible for the accuracy and completeness of all documents and information you provide.
Section 5

Consultation & Visa Advice

All advice provided by Gateway Visa Consultants is based on our professional experience and knowledge of current immigration laws and policies. However, immigration laws are subject to change, and we cannot guarantee the accuracy of advice provided at any given time.

Our advice is intended to assist you in making informed decisions. It is not a substitute for legal advice from a qualified immigration lawyer or attorney. We recommend that you seek independent legal advice if you have specific legal concerns.

Section 6

No Guarantee of Visa Approval

Gateway Visa Consultants does not guarantee that your visa application will be approved. Visa decisions are made solely by the relevant immigration authorities, and we have no control over their decisions.

We work diligently to help you prepare a complete and professionally organised application, but we cannot influence the outcome of your visa application. We do not offer refunds or compensation based on visa application outcomes.

Section 7

Fees & Payments

Our fees are communicated to you clearly before any services are provided. All fees are payable in Sri Lankan Rupees (LKR) or as otherwise agreed.

We require payment in accordance with our payment terms, which will be specified at the time of engagement. Any additional services requested beyond the original scope may incur additional fees.

Government fees, embassy fees, and other third-party costs are not included in our service fees unless explicitly stated. These costs are your responsibility.

Section 8

Cancellations & Refunds

Cancellation and refund policies are communicated at the time of service engagement. In general:

  • Consultation fees are non-refundable once the consultation has been conducted.
  • Service fees are non-refundable once work has commenced.
  • Refunds may be considered on a case-by-case basis, at our sole discretion.
  • No refunds will be provided based on visa application outcomes.

Please review your service agreement for specific cancellation and refund terms applicable to your engagement.

Section 9

Intellectual Property

All content on the Gateway Visa Consultants website, including text, graphics, logos, icons, images, and software, is the property of Gateway Visa Consultants or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent. You may use our website for personal, non-commercial purposes only.

Section 10

Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You must not:

  • Use our website in any way that causes or may cause damage to the website or impairment of its availability.
  • Use our website for any unlawful, fraudulent, or harmful purpose.
  • Attempt to gain unauthorised access to any part of our website or systems.
  • Upload or transmit any harmful code or malware.
Section 11

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or control these websites and are not responsible for their content, accuracy, or practices.

Access to third-party websites is at your own risk, and you should review their terms and policies before using them.

Section 12

Limitation of Liability

To the fullest extent permitted by law, Gateway Visa Consultants shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Your use of our website or services.
  • Reliance on any information or advice provided by us.
  • Any errors or omissions in the information you provide.
  • Any delay or failure in processing your visa application.
  • Any decision made by immigration authorities.
Section 13

Privacy

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

For more information, please refer to our Privacy Policy.

Section 14

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon posting to this page.

We encourage you to review this page periodically to stay informed of any changes. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

Section 15

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Sri Lanka.

Any disputes arising from or relating to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Section 16

Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the following details:

Gateway Visa Consultants (Pvt) Ltd

+94 77 795 2684

+94 77 795 2684

director@gatewayvisa.lk

Galle, Sri Lanka

Monday – Saturday: 9:00 AM – 6:00 PM

Effective Date: 22 July 2026 | Version: 1.0
These Terms & Conditions may be updated periodically. Please review this page from time to time.